How can we help?

Most Popular Questions


What does it mean to link a number?

Messages that you send through our system are delivered with a physical phone that you own. In order for us to send messages using your phone, we need you to link it with a QR Code that we will provide when you start that process. You can revoke that permission at any point from your phone's WhatsApp.

How long does the system take to pair a new number?

It usually takes no longer than 2 minutes.

How do I un-link my number?

You can un-link your number whenever you want. You just need to grab your phone, then go to the Web Whatsapp section. In there you can close all active sessions, therefore, unauthorizing us to use your WhatsApp.

If later I decide to link my number again, should I do the same process?

To link your number again you need to start a new linking process.

Can I use my own numbers as the sender to send messages?

Yes.

If I link my number, would it be under risk?

WhatsApp penalizes any number that sends unsolicited messages to their recipients. Your recipients, primarily, are the ones that can put your number at risk.

Is it more convenient to use my own number or do you suggest to have a phone with a different number that's only dedicated to ApiWha?

We recommend that you test the service using 2 phones. One that's linked with our system and another that you use as a mock client.

Does the number has to have any specific feature?

It must be a smartphone with WhatsApp installed and working normally.

Does the number has to have any specific OS?

You can use any smartphone that supports and has WhatsApp installed.

Can I customize the profile picture?

Yes, you can do that from your own phone.

If for any reasons my number is banned, can you repair it?

No. Banning is an action made directly by WhatsApp. We cannot restore your number.

Why is my number banned?

WhatsApp monitors closely the type of message you send. Sending unsolicited messages (SPAM) that your recipients are not expecting or want to receive, can result in WhatsApp permanently banning your number or IP. This is an action that WhatsApp takes, and ApiWha has no control or responsibility over it.

Some cases where we are certain that your number will be banned are:

  • Sending messages to people that haven’t agreed to receive messages from you or that have no connection to you or your business.
  • Sending messages to numbers that don’t exist or that don’t have WhatsApp installed.
  • Sending messages for debt recovery (people will report it as SPAM).
  • Sending messages to numbers of other countries.

  • If my number is banned, what happens? Do I loose everything?

    If your number is banned by WhatsApp you won't be able to use it again. The credit that remains in the account will be intact. You can continue using our system normally linking a new number. ApiWha can't guarantee that the numbers won't continue getting banned.

    Can you provide examples of good use?

    Respecting the OPT-IN where the recipient accepts to receive communications.

    In which cases my number will be undoubtedly banned?

    If you send unsolicited messages, the most likely scenario is that your number gets banned by WhatsApp

    If I need to have several active numbers to attend different business areas, what do I do?

    You can add as many numbers as you want using the linking process.

    All numbers consume credit from the same account?

    Yes

    Does the system allow me to send and receive messages?

    Yes

    Which type of files can I send?

    Text, Pictures (PNG and JPG), Audio (OGG) and Documents (PDF). You can send links containing any type of file (documents, videos, audios etc)

    Which type of files can I receive?

    You can receive pictures, emojis, links and audios.

    If I send text+images, text+audio or text+pdf will it count as a single message?

    Text + image, text + audio or text + file must be sent separately. In one message the text, in another the file.

    Can I send Videos?

    It's not possible to send attached videos but you can send a link from Youtube or any other streaming platform that will enable the recipient to see the video.

    Can I send a message that contains a hyperlink?

    Yes, but the recipient must have written you a message at least once before in order to click on it.

    Which characters can I receive or send in text messages?

    APIWHA accepts all characters, including emojis.

    Does APIWHA support all alphabets and languages?

    Yes, APIWHA supports all alphabets and languages.

    Can I make and receive calls?

    No, you can not make or receive calls.

    Can I, from the same account, receive and send messages to several countries simultaneously?

    Yes.

    How long does it take for the messages to arrive?

    Once the message is sent, the delay depends directly to the connection to the internet that the recipient's phone has.

    What's the sending speed?

    500 messages per hour.

    Is there any limitation on the amount of messages I can receive and send?

    There is not limit. You can send and receive as many messages as you like. Current sending speed is around 500 messages per hour per registered number.

    Can I, from one account, manage several numbers?

    Yes. You can add as many personal numbers as you want. Each one will have it's own APIKEY.

    If I add two or more dedicated numbers, does the speed increase proportionally?

    Yes.

    If I send a picture or audio of big size, does the sending speed decreases?

    No.

    If I receive a reply, how long does it take to arrive to APIWHA?

    In normal conditions the reception is instantaneous. Each number can send or receive 500 messages in an hour. In case that the volume of messages is above 500 messages per hour, delays can occur.

    How can I test the operativity of the API?

    If you login, you can test how receiving and sending messages work

    How can I get an APIKEY?

    Once you linked a number in "My Numbers" it will generate automatically.

    How much is the minimum purchase?

    The minimum purchase is 5 USD. Then, you can keep making the recharges that you need.

    How is the consumer credit reception?

    All your numbers with the status INCOMING MESSAGE "YES" will consume credit for a 24 hour session to receive unlimited messages. Numbers that you have in the INCOMING MESSAGE "NO" status will not consume credit. If you need to read incoming messages from APIWHA, developing a chatbot or using the Web Chat Manager, you need this option active. On the other hand, you can cancel this option and receive the replies for free directly on your phone for free.

    How does the credit system for sending work?

    Send text, images, audio and PDF for unit price per message. The unit price will change dpeending the country code of the recipient.

    How does the credit system for replies work?

    If you sent a message and reply back within the first 24 hours of receiving it, that reply doesn't have cost. It's free.

    So when I send a message and the recipient replies back, do I not pay for the sending?

    No. You will not pay for messages that you send after receiving a message from the recipient.

    So if I send a message and reply back within 24 hours, the reply is free?

    Exactly.

    How do I buy credit?

    You can purchase credit from the Billing section. In there you can purchase using a credit card and PayPal.

    What happens if in the middle of sending I run out of credit?

    Each time you call our API we check that you have suficient credit to send the message.

    For how long are my credits available?

    Your credit has no expiration date.

    It works in all countries?

    Yes.

    Does it work in all languages?

    Yes. You can send messages in all languages and alphabets but the web platform of APIWHA is only available in English.

    I have my phone in a reading configuration from right to left. Will it still work?

    No, you need to change your language setting on your phone so that it writes from left to right.

    Do I have reception and sending reports?

    The system will provide detailed information from all sent and received messages in the "Message Report" section.

    WhatsApp blocking / banning - Disclaimer

    WhatsApp monitors closely the type of message you send. Sending unsolicited messages (SPAM) that your recipients are not expecting or want to receive, can result in WhatsApp permanently banning your number or IP. This is an action that WhatsApp takes, and ApiWha has no control or responsibility over it.

    Some cases where we are certain that your number will be banned are:

  • Sending messages to people that haven’t agreed to receive messages from you or that have no connection to you or your business.
  • Sending messages to numbers that don’t exist or that don’t have WhatsApp installed.
  • Sending messages for debt recovery (people will report it as SPAM).
  • Sending messages to numbers of other countries.